We have a 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

– NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE OR QUALITY OR PERSONAL PREFERENCES. We publish sizes of our products in product description.

– REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION

• UNBOXING VIDEO IS A MUST TO INITIATE A RETURN OR REPLACEMENT.

Partial Prepaid with Cash On Delivery

Partial Prepaid + Cash On Delivery orders is non refundable. In case of RTO on such orders, Partial prepaid amount is refund in their in store wallet. customer can utilize this amount to place a future order. 

Our 1-day replacement policy is applicable only to the following cases:

1. Wrong Item Received – must be verified via unboxing video
2. Defective or Damaged item received – must be verified via unboxing video

The following cases will NOT be eligible under our 1-day replacement policy:

1. Any item that has been damaged or washed by customer.
2. Any item not sent in its original packaging along with the original box and inserts.
3. Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

1-Year Authenticity Guarantee

We stand by the authenticity of our products and offer a 1-year guarantee from the date of delivery.

If you believe that the product received is not authentic or is a duplicate, you may request a full refund under the following conditions:

1. The customer must provide valid proof that the product is not authentic.
2. Proof may include a certified lab report, expert verification, or other credible evidence.
3. A proper unboxing video of the same product is mandatory for raising an authenticity claim.
4. The claim must be raised within 1 year of delivery.

1. Claims without valid proof and unboxing video will not be accepted. Any edited, unclear, or incomplete video may lead to rejection.
2. Final approval will be based on verification of submitted proof and video. Unboxing Video Requirement (Mandatory for Returns/Replacement)
3. To ensure a smooth and fair return or replacement process, customers are required to record a proper unboxing video while opening the package.
4. Please follow these guidelines carefully: The package must be shown from all sides before opening.
5. The shipping label and packaging should be clearly visible in the video. The product must remain in the frame at all times during the unboxing process.
6. The product, packaging, and contents must be clearly visible after opening. Claims for return or replacement will not be accepted without a proper unboxing video. Videos that are blurred, edited, incomplete, or unclearmay lead to rejection of the request. To complete Return, we require a reciept or proof of purchase.

More Details:

– Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. Decision of our team in this regard is final.

– We charge a flat return fee of ₹100 in case of accepted returns of size issues. 

– In case of Prepaid Orders – if customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to in-store wallet after deducting shipping fees.

– We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

– If the customer contacts us after the 1 day return policy has lapsed, Vidhan Art will not be catering to those requests.

Approved returns will only be given credit in your in-store wallet as a discount code or gift card that can be used on Vidhan Art for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

Refunds: 

We only issue refunds to the customer’s bank account via UPI or Net Banking in the exceptional cases where item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items. After we process your approved refund, the amount will be credited to your original payment method within 4-5 business days. Please note that the actual time for the refund to reflect in your account may vary depending on bank’s processing time and the policies of third-party payment gateways.

To start a return/replacement:

1. Please send us a mail regarding return an item with the requested data. on [email protected]

2. You will be given an option to return your item.

3. Include your order number, photos and videos of the damaged product and any comments.

4. If your order is eligible for a return, we will initiate a return courier request.

5. After the courier partner has returned the product, we will inspect and upon approval – if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services) – you need to courier the product back to us and we will issue the replacement when the product is delivered to us and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned or replaced, like our Nepali Rudraksha range. We do not issue refunds for our Premium range products – however, we offer free 6 month replacement on our Premium range. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message:- +91-7970227919

Need help?

Contact us at – [email protected] for questions related to refunds and returns.